2 - Natural and applied sciences and related occupations.
TEER
2 - Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations.
Major group
22 - Technical occupations related to natural and applied sciences.
Sub-major group
222 - Technical occupations related to applied sciences (except engineering).
Minor group
2222 - Technical occupations in computer and information systems.
User Support Technicians are in high demand throughout Canada’s Private, Public, and Government sectors. The demand for skilled workers under this TEER has been rapidly expanding post-pandemic, and this trend is expected to continue over the coming years. Many job opportunities for User Support Technicians will be available in Canada.
The high demand for skilled workers in this field has also led to competitive salaries and excellent benefits for User Support Technicians, ranging from $39,000 to $52,153 per year, depending on experience, location, and specialization. Still, they tend to be higher than average in this industry.
User Support Technician jobs in Canada also offer many opportunities for career advancement in popular employment areas, including computer hardware manufacturers and retailers, software developers, call centers, and information technology units across the public and private sectors. Professionals have numerous opportunities to expand their skills and take on new challenges as User Support Technicians in Canada.
User Support Technicians in Canada can avail of a wide range of benefits, including strong job security, high compensation, a supportive work environment, a direct Canada PR pathway, and free healthcare. Canada is known for its welcoming and diverse culture, making it a great place for individuals under this TEER to live and work.
Let us help you Apply for Canada PR as User Support Technicians
What is NOC 22221 (User Support Technicians)?
NOC 22221 refers to User Support Technicians under Canada’s NOC 2021 system. This occupation includes professionals who provide technical assistance, troubleshooting, and IT support to users in organizations, businesses, or through help desk environments.
These technicians help diagnose hardware and software issues, guide users through solutions, maintain IT systems, and ensure smooth day-to-day operations. The role is essential in nearly every industry due to the increasing reliance on technology.
Related Job Titles
Call centre agent - technical support
Client support representative - systems
Computer help desk representative - systems
Computer help desk supervisor
Hardware installation technician
Hardware technical support analyst
Help desk technician
Software installation technician
Software technical support analyst
Systems support representative
Systems technical support analyst
Technical support analyst
Technical support supervisor
User support technician
User Support Technicians Job Description
This group performs some or all of the following duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and documenting problems experienced.
Consult user guides, technical manuals, and other documents to research and implement solutions.
Reproduce, diagnose, and resolve technical problems encountered by users.
Provide advice and training to users in response to identified difficulties.
Provide business systems, network, and Internet support to users in response to identified difficulties
Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
Participate in the redesign of applications and other software.
May supervise other technical support workers in this group.
User Support Technicians Benefits
Benefits are the advantages employers offer in addition to wages and salaries. These can include, but are not limited to:
Employer-sponsored pension plans
Dental, medical, and life insurance plans
Leave entitlements, such as maternity, parental, or caregiver leave
Sick days and vacation days
Payroll taxes, such as employer contributions to the Employment Insurance program and the Canada Pension Plan (CPP) or Quebec Pension Plan (QPP)
User Support Technicians Salary Prospect
Community/Area
Low ($/hour)
Median ($/hour)
High ($/hour)
Canada
20.50
31.47
49.00
Alberta
20.19
30.00
57.69
British Columbia
21.06
33.65
48.72
Manitoba
16.25
26.15
44.08
New Brunswick
18.50
27.69
40.87
Newfoundland and Labrador
22.60
32.05
45.79
Northwest Territories
N/A
N/A
N/A
Nova Scotia
19.00
26.00
41.60
Nunavut
N/A
N/A
N/A
Ontario
20.00
33.00
51.28
Prince Edward Island
16.50
29.74
51.79
Quebec
22.00
30.77
46.15
Saskatchewan
19.96
32.00
43.34
Yukon Territory
19.99
34.18
44.75
Job Openings - User Support Technicians (NOC 22221)
Over the period 2024-2033, new job openings for User Support Technicians are expected to total 52,600, while 52,300 new job seekers are expected to be available to fill them. Immigrants learning how to get User Support Technician Jobs in Canada from India can find it relatively easier to land a job under TEER 22221.
