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22221 - User Support Technicians

Broad Occupation Category

2 - Natural and applied sciences and related occupations.


2 - Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations.

Major group

22 - Technical occupations related to natural and applied sciences.

Sub-major group

222 - Technical occupations related to applied sciences (except engineering).

Minor group

2222 - Technical occupations in computer and information systems.

User Support Technicians are in high demand throughout Canada’s Private, Public, and Government sectors. The demand for skilled workers under this TEER has been rapidly expanding post the pandemic, and this trend is expected to continue over the coming years. Many job opportunities will be available for User Support Technicians in Canada.

The high demand for skilled workers in this field has also resulted in competitive salaries and excellent benefits for User Support Technicians that can range from $33,700 to $91,600 per year, depending on experience, location, and specialization, but they tend to be higher than average in this industry.

User Support Technicians Jobs in Canada also offer many opportunities for career advancement in popular employment areas including computer hardware manufacturers and retailers, software developers, call centers, and in information technology units throughout the public and private sectors. Professionals have numerous opportunities to expand their skills and take on new challenges as User Support Technicians in Canada.

User Support Technicians in Canada can avail of a wide range of benefits, from strong job security to high compensation, a supportive work environment, a direct Canada PR for User Support Technicians pathway, and free healthcare. Canada is known for its welcoming and diverse culture, making it a great place for individuals under this TEER to live and work.

Let us help you Apply for Canada PR as User Support Technicians

Example Titles

  • Call centre agent - technical support
  • Client support representative - systems
  • Computer help desk representative - systems
  • Computer help desk supervisor
  • Hardware installation technician
  • Hardware technical support analyst
  • Help desk technician
  • Software installation technician
  • Software technical support analyst
  • Systems support representative
  • Systems technical support analyst
  • Technical support analyst
  • Technical support supervisor
  • User support technician

Main Duties

This group performs some or all of the following duties:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and documenting problems experienced.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Reproduce, diagnose, and resolve technical problems encountered by users.
  • Provide advice and training to users in response to identified difficulties.
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • May supervise other technical support workers in this group.

Employment Requirements

  • Completion of a college program in computer science, computer programming, or network administration is usually required.
  • College or other courses in computer programming or network administration are usually required.
  • Certification or training provided by software vendors may be required by some employers.

Salary Prospects

Community/Area Low ($/hour) Median ($/hour) High ($/hour)
Canada 17.50 28.85 47.60
Alberta 20.10 28.85 53.12
British Columbia 21.00 32.21 48.56
Manitoba 14.15 25.89 45.33
New Brunswick 15.00 25.24 38.40
Newfoundland and Labrador 15.00 26.44 38.46
Northwest Territories N/A N/A N/A
Nova Scotia 15.13 22.00 43.27
Nunavut N/A N/A N/A
Ontario 17.20 28.85 50.48
Prince Edward Island 14.50 24.04 45.00
Quebec 18.00 27.88 40.00
Saskatchewan 18.27 31.00 46.75
Yukon Territory N/A N/A N/A

Job Openings - TEER 22221

Over the period 2022-2031, new job openings for User Support Technicians are expected to total 51,000, while 53,200 new job seekers are expected to be available to fill them. Immigrants learning how to get User Support Technician Jobs in Canada from India can find it relatively easier to land a job under TEER 22221.


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