Find Your National Occupational Classification(NOC)

The National Occupational Classification(NOC) is Canada's national system for describing occupations. You can search the NOC to find where an occupation is classified or to learn about its main duties, educational requirements, or other useful information.

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22221 - User Support Technicians

Broad Occupation Category

2 - Natural and applied sciences and related occupations.

TEER

2 - Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations.

Broad Occupation Category

22 - Technical occupations related to natural and applied sciences.

Broad Occupation Category

222 - Technical occupations related to applied sciences (except engineering).

Broad Occupation Category

2222 - Technical occupations in computer and information systems.

User Support Technicians are in high demand throughout Canada’s Private, Public, and Government sectors. The demand for skilled workers under this TEER has been rapidly expanding post the pandemic, and this trend is expected to continue over the coming years. Many job opportunities will be available for User Support Technicians in Canada.

The high demand for skilled workers in this field has also resulted in competitive salaries and excellent benefits for User Support Technicians that can range from $33,700 to $91,600 per year, depending on experience, location, and specialization, but they tend to be higher than average in this industry.

User Support Technicians Jobs in Canada also offer many opportunities for career advancement in popular employment areas including computer hardware manufacturers and retailers, software developers, call centers, and in information technology units throughout the public and private sectors. Professionals have numerous opportunities to expand their skills and take on new challenges as User Support Technicians in Canada.

User Support Technicians in Canada can avail of a wide range of benefits, from strong job security to high compensation, a supportive work environment, a direct Canada PR for User Support Technicians pathway, and free healthcare. Canada is known for its welcoming and diverse culture, making it a great place for individuals under this TEER to live and work.

Let us help you Apply for Canada PR as User Support Technicians

Example Titles

Call centre agent - technical support
Client support representative - systems
Computer help desk representative - systems
Computer help desk supervisor
Hardware installation technician
Hardware technical support analyst
Help desk technician
Software installation technician
Software technical support analyst
Systems support representative
Systems technical support analyst
Technical support analyst
Technical support supervisor
User support technician

Main Duties

This group performs some or all of the following duties:

Communicate electronically and in person with computer users experiencing difficulties to determine and documenting problems experienced.
Consult user guides, technical manuals, and other documents to research and implement solutions.
Reproduce, diagnose, and resolve technical problems encountered by users.
Provide advice and training to users in response to identified difficulties.
Provide business systems, network, and Internet support to users in response to identified difficulties
Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
Participate in the redesign of applications and other software.
May supervise other technical support workers in this group.

Employment Requirements

Completion of a college program in computer science, computer programming, or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.

Salary Prospects

Community/Area	Low ($/hour)	Median ($/hour)	High ($/hour)
Canada	17.50	28.85	47.60
Alberta	20.10	28.85	53.12
British Columbia	21.00	32.21	48.56
Manitoba	14.15	25.89	45.33
New Brunswick	15.00	25.24	38.40
Newfoundland and Labrador	15.00	26.44	38.46
Northwest Territories	N/A	N/A	N/A
Nova Scotia	15.13	22.00	43.27
Nunavut	N/A	N/A	N/A
Ontario	17.20	28.85	50.48
Prince Edward Island	14.50	24.04	45.00
Quebec	18.00	27.88	40.00
Saskatchewan	18.27	31.00	46.75
Yukon Territory	N/A	N/A	N/A

Job Openings - TEER 22221

Over the period 2022-2031, new job openings for User Support Technicians are expected to total 51,000, while 53,200 new job seekers are expected to be available to fill them. Immigrants learning how to get User Support Technician Jobs in Canada from India can find it relatively easier to land a job under TEER 22221.

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