62023 - Customer and Information Services Supervisors

Customer and Information Services Supervisors continue to be in high demand across Canada’s sales and service sectors. Studies indicate a consistent rise in the need for skilled professionals under NOC 62023, with this demand projected to grow steadily over the next three to five years. Employers are actively seeking individuals with strong leadership and problem-solving abilities to fill these crucial roles.

Labour shortages in this industry have resulted in higher salaries and additional benefits for professionals. Customer and Information Services Supervisors in Canada typically earn between $34,200 and $81,000 per year, with experienced individuals commanding even higher pay scales. Besides competitive salaries, many employers offer bonuses, performance incentives, and health benefits to attract and retain top talent.

There is also a diverse range of jobs in Canada for Customer and Information Services Supervisors across multiple industries. These positions are available in banks, credit unions, retail businesses, contact centres, insurance firms, telecommunications, and public service organizations. The growing digital transformation across industries has also created new opportunities for professionals in online customer service management and AI-driven customer support operations.

Building a career in this field in Canada comes with numerous advantages. With stable employment prospects, career progression opportunities, and a direct pathway to Canada PR for Customer and Information Services Supervisors, professionals under NOC 62023 can look forward to a bright future.

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Example Titles

• Call centre agent supervisor
• Contact centre supervisor
• Current accounts supervisor
• Customer service representatives supervisor - financial services
• Information clerks supervisor

Main Duties

This group performs some or all of the following duties:

Customer service representatives supervisors - financial services

• Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions.
• Examine and verify accuracy of work and authorize routine deposits and withdrawals.
• Establish work schedules and procedures.
• Coordinate activities with other work units or departments.
• Resolve work-related problems and prepare and submit progress and other reports.
• Identify training needs and train workers in job duties and company policies.
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work.
• May perform the same duties as workers supervised.

Customer service representatives supervisors (except financial services)

• Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials.
• Establish work schedules and procedures.
• Coordinate activities with other units and departments.
• Prepare and submit progress reports and other documentation.
• Identify training needs and train workers in job duties and company policies.
• Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work.
• May perform the same duties as workers supervised.

Employment Requirements

• Experience in the occupation supervised is required.
• Completion of college or industry courses related to financial or customer services may be required.

Salary Prospects

Job Openings - NOC 62023

Over the period 2022-2031, new job openings for Customer and Information Services Supervisors are expected to total 11,100, while 11,400 new job seekers are expected to be available to fill them. Immigrants learning how to get Customer and Information Services Supervisors Jobs in Canada from India can find it easy to land a job under NOC 62023.